AMV Group — Maintenance Retainer Agreement Summary
Summary provided before you sign. Full terms are set out in your signed service agreement.
1. Parties & scope
This summary describes the maintenance retainer service offered by AMV Group to landlords, letting agents, and property managers for properties in Milton Keynes and surrounding areas covered by agreement.
2. Plan tier & monthly fee
The client selects a plan tier (Basic, Standard, or Portfolio) suited to their property count and needs. The monthly fee is agreed in writing before the retainer starts and covers included call-outs, minor works within plan limits, and quarterly checks as specified in the schedule.
Allocated monthly call-outs (typically 4–6 depending on tier)
Minor repairs within the included materials/labour allowance per visit
Quarterly routine property inspections with basic photo reporting
Coordination of attendance, tenant access where agreed, and completion notes
4. Response times (targets)
Type
Target
Standard repairs
48–72 hours
Non-emergency
Within 5 working days
24/7 emergency (if separate add-on)
Call answered 30–60 mins; critical on-site 2–4 hours in MK
5. Optional add-ons (outside standard retainer)
These can be arranged at any time with a clear quote before work begins:
Major works exceeding the per-job value cap set out in your agreement
Gas Safe, Part P electrical, and other regulated specialist work
Insurance claims support, tenant-caused damage remedials, and structural repairs
Gardening, pest control, cleaning, and decorating
24/7 out-of-hours emergencies (via the Emergency Retainer add-on)
6. Client responsibilities
Provide accurate property lists, access arrangements, and emergency contacts
Approve works above included limits before commencement
Maintain valid insurance and statutory compliance for the property
7. Term, payment & cancellation
Minimum initial term, payment date, and notice period for cancellation are set out in the signed agreement. Unused call-outs do not normally roll over unless agreed in writing.
8. Liability
Liability is limited as set out in the full contract. AMV Group carries appropriate insurance for its operations; certified works are completed by qualified subcontractors where required.